Nobu99 takes our responsibility for every member's privacy seriously. In today's digital age, personal data protection is not just a legal obligation — it is the foundation of trust between us and you. This Privacy Policy is designed to give you a clear and transparent overview of our data handling practices.
This document applies to all information collected through the nobu99.vu website, the nobu99 mobile app, and all related services we offer. Should there be any significant changes to this Privacy Policy, we will notify you via email or an in-platform notice.
1 Information We Collect
Nobu99 collects your personal information when you register an account, use the platform, make transactions, or contact our support team. This information is required to ensure the platform operates properly, meet legal requirements, and provide you with the best experience.
Information you provide directly:
- Full name, date of birth, gender, and nationality
- Email address and mobile phone number
- Current residential address
- Bank account or e-wallet details for payment and withdrawal purposes
- Identity document (national ID or passport) for the identity verification (KYC) process
- Communication records with our customer support team
Information collected automatically:
- IP address, device type, operating system, and web browser used
- Game session data — including games played, session duration, and betting history
- Cookie data and similar tracking technologies to enhance the user experience
- Access logs, login timestamps, and general activity within the platform
We only collect information that is strictly necessary for the stated purposes. We do not collect irrelevant data or sensitive data without your explicit consent.
2 How We Use Your Information
The information we collect is used solely for legitimate purposes as stated below. nobu99 will not use your data for any other purpose without obtaining your consent first.
- Account management: Create, verify, and securely maintain your member account
- Transaction processing: Process deposits, withdrawals, and bonus payments accurately and promptly
- Identity verification (KYC): Fulfil anti-money laundering and fraud prevention legal requirements
- Customer support: Respond to enquiries, resolve complaints, and provide technical support
- Platform security: Detect and prevent fraud, unauthorised access, and suspicious activity
- Legal compliance: Meet mandatory reporting obligations to the relevant regulatory authorities
- Marketing communications: Send promotional offers and platform updates — you may unsubscribe at any time
- Platform improvements: Analyse usage patterns to improve our products and services
3 Data Sharing & Disclosure
Nobu99 understands that your personal information is sensitive. We only share your data in limited and necessary situations, as described below. In all cases, we ensure that recipients adhere to data protection standards equivalent to our own.
| Data Recipients | Purpose of Sharing | Legal Basis |
|---|---|---|
| Payment processors & banks | Verify and process financial transactions | Contractual requirement |
| KYC service providers | Identity and document verification | Legal obligation |
| Licensed game providers | Conduct fair gaming sessions | Contractual requirement |
| Regulatory authorities | Mandatory reporting requirements compliance | Legal obligation |
| Cloud infrastructure providers | Secure data storage and processing | Legitimate interest |
All third parties who receive your data are bound by strict data processing agreements. They are only permitted to use your information for the specified purposes and may not use it for their own interests.
4 Cookies & Tracking Technologies
Nobu99 uses cookies and similar technologies to keep the platform running smoothly and to deliver a better experience for you. Cookies are small text files stored on your device when you browse our website.
Types of cookies we use:
- Essential cookies: Required for core platform functions such as login, game sessions, and security. These cookies cannot be disabled.
- Performance cookies: Collect anonymised data on how you use the platform to help us make improvements.
- Functional cookies: Remember your preferences such as language and display settings so you do not need to reconfigure them each time.
- Analytics cookies: Helps us understand aggregated, anonymised platform usage patterns.
You can manage cookie settings through your web browser. However, disabling essential cookies may affect platform functionality. For more information on managing cookies, refer to your web browser's help documentation.
5 Data Storage & Security
The security of your data is our absolute priority. nobu99 implements multiple layers of technical and organisational security measures to protect your information from unauthorised access, loss, or accidental disclosure.
- All personal and financial data is encrypted using 256-bit SSL encryption during transmission
- Stored data is protected by AES-256 encryption at the database level
- Access to member data is granted only to staff with a legitimate business need
- Security monitoring systems operate around the clock to detect any unusual activity
- Penetration testing is conducted regularly by independent security experts
- A comprehensive incident response procedure is in place in the event of any data breach
Your personal data is retained for as long as necessary to fulfil the purpose for which it was collected, or as required by law — typically between five and seven years after account termination, depending on applicable compliance requirements.
6 Your Rights Over Your Personal Data
As the owner of your personal data, you hold several important rights that we fully respect. nobu99 is committed to processing every privacy rights request within a reasonable timeframe — typically within 14 to 30 business days.
Request a copy of all personal data we hold about you.
Update or correct inaccurate or outdated personal data.
Request deletion of your personal data, subject to legal obligations.
Object to the use of your data for direct marketing at any time.
Restrict the processing of your data under certain circumstances provided by law.
Obtain your data in a structured format for transfer to another platform.
To exercise any of the rights above, please contact our privacy team via email at [email protected]. We may require identity verification before processing any request to ensure the security of your data.
7 Children's Privacy
The nobu99 platform is strictly for individuals aged 18 and above. We do not knowingly collect personal information from minors. If you become aware that someone under the age of 18 has registered an account on nobu99, please notify us immediately so we can take the appropriate action.
Nobu99 employs technical measures and age verification procedures to prevent registration by underage individuals. Accounts found to be owned by minors will be terminated immediately and all related information will be deleted in accordance with this policy.
8 Changes to the Privacy Policy
Nobu99 reserves the right to update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or improvements in data protection. Any changes will take effect as soon as they are published on this page.
For significant and material changes — such as changes to the purpose of data use or the addition of new recipient categories — we will notify you via a prominent notice on the platform or by email to the address registered with your account.
The "Updated" date at the top of this page indicates when this Privacy Policy was last reviewed. We encourage you to check this page periodically to stay informed about how we protect your privacy.
9 Contact Our Privacy Officer
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way we handle your personal data, do not hesitate to contact us. The nobu99 privacy team is ready to assist you.
You can reach our Data Protection Officer by email at [email protected] or via the live chat available on the platform. We are committed to responding to all privacy-related inquiries within 72 business hours.
For more information about the platform's terms of use, please refer to Terms and Conditions ours. For guidance on responsible gaming, visit the Responsible Gaming.
How Does nobu99 Protect Your Privacy?
Six layers of protection keeping your personal data safe with us at all times
End-to-End Encryption
Every bit of data travelling between your device and nobu99 servers is protected by 256-bit SSL encryption — the same standard used by leading banks worldwide.
Secure Identity Verification
The nobu99 KYC process is handled by accredited identity verification providers. Your documents are reviewed securely and are not retained longer than required by law.
Encrypted Database
Data stored on our servers is encrypted using AES-256 at the database level. Even in the event of unauthorised physical access, your data remains unreadable.
No Data Sold to Advertisers
Nobu99 does not sell, rent, or commercialize members' personal data to any third-party advertisers or data brokers. Your information belongs entirely to you.
24/7 Security Monitoring
Our automated monitoring system operates around the clock to detect any suspicious activity or unauthorised access attempts on your account data.
International Standards Compliance
Nobu99's data protection practices comply with international standards including GDPR and local data protection guidelines, ensuring you receive the highest level of globally recognised protection.
Your Privacy Is Protected. Ready to Get Started?
Sign up for a nobu99 account with confidence — your personal data is protected by the strongest security layers. Enjoy a safe and exciting online casino experience today.